Windows 11: The New Agentic Platform and What It Means for SMEs
In a recent announcement, Microsoft confirmed that Windows 11 has evolved into an agentic platform, a development that allows software running on the ...
22 Jun 2026
Joe Welch is Head of Engineering at Black Sheep Support, the UK-managed IT and cyber security firm. He leads the team that keeps clients' systems secure, up to date, and running quietly in the background, the way good IT should.
Joe lives in the technical detail most providers gloss over: hardening Microsoft 365, locking down networks, and building the monitoring, backup and patching routines that stop small issues becoming expensive ones. If something looks off at 2am, more often than not his team has already dealt with it.
What sets Joe apart is a refusal to settle for 'good enough'. He treats every client's systems as if they were his own, going beyond the ticket in front of him to fix the root cause and leave things better than he found them. No jargon, no hand-waving, just work that holds up.
He shares what his team learns in practical, plain-English guides. If you want a straight answer on where your systems stand, book a call with Joe and start your free IT Health Check today.
In a recent announcement, Microsoft confirmed that Windows 11 has evolved into an agentic platform, a development that allows software running on the ...
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